Effective Date: May 20, 2024

Introduction

At istoryhubs.com (collectively referred to as "StoryHub," "we," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you use StoryHub websites, devices, products, services, and applications that reference this Privacy Policy (together, "StoryHub Services"). By using StoryHub Services, you consent to the practices described in this Privacy Policy.

1. Data Collection

We collect personal information to provide and continually improve our products and services. The types of personal information we collect include:

Operation and Data Provided

We collect actions and data you provide on StoryHub, such as reading or publishing novels, making comments, and purchasing coins for charged chapters. This includes:

Content you create (e.g., novels, comments)
Metadata about the content (e.g., upload address, creation date)
Types of content you read or comment on
Applications and functions you use, and your actions within them
Purchase or transaction data (e.g., credit card information)
Time, frequency, and duration of your activities
Data under special protection (e.g., age, gender, address, email)

Automatic Data

We automatically collect and store information about the devices you use and how you use them, including:

Device and software characteristics
IP address and Internet connection data
Data collected by cookies and similar technologies

Data from Other Sources

We collect data from business partners, suppliers, and third parties, such as device data, application usage, advertisements viewed, email addresses, and third-party account data.

2. Cookies

Cookies are small text files used to store data on web browsers. We use cookies to:

Verify login data
Track traffic flow and usage patterns
Understand the total number of visitors and device types
Monitor and improve service performance
Customize and enhance your experience
Provide customer service

You can choose to accept or refuse cookies. Note that certain parts of StoryHub may not function properly if cookies are disabled. Most devices and browsers allow you to change cookie settings in the “options” or “preferences” menu.

3. Data Processing and Purposes

We use your personal information to operate, provide, develop, and improve our products and services. The purposes and methods of data processing include:

Creating and Maintaining User Accounts and Personal Homepages

Types of Data Used: Content created (e.g., novels, comments), content metadata (e.g., upload address, creation date), application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Promoting Content

Types of Data Used: Content read or commented on, application and function used, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Providing Comments Functionality

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Offering Commercial Novels

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Conducting Analyses

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Testing StoryHub's Functionality

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Identifying and Solving Issues

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Developing and Testing New Features

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Gathering Feedback for StoryHub or Its Functions

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Verifying Accounts and Operations

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Investigating Suspicious Activity

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Conducting Anti-Piracy Operations

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Detecting, Preventing, and Combating Harmful or Illegal Activities

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Monitoring and Preventing Spam, Security Issues, and Negative Experiences

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Processing Your Protected Data with Your Permission

Types of Data Used: Personal information provided during registration (e.g., age, gender, address, email), potentially protected by local laws.

Transferring, Storing, or Processing Your Data Across Borders

Types of Data Used: Content created, content metadata, content read or commented on, application and function used, purchase or transaction data, time, frequency, and duration of operations, device and software information, Internet connection data, data collected by cookies, and data from business partners, suppliers, and third parties.

Sharing Data with Third Parties Based on Your Instructions

Types of Data Used: Content created (e.g., your name, bank account number, email, address) to complete transactions, such as payments through PayPal.

4. Sharing Data

We share personal information only as described below:

Transactions Involving Third Parties: We share personal information with third parties involved in your transactions.
Third-Party Service Providers: We employ companies to perform functions on our behalf, such as fulfilling orders, sending communications, analyzing data, processing payments, and providing customer service.
Business Transfers: Customer information may be transferred in business transactions, such as mergers or acquisitions.
Protection of StoryHub and Others: We disclose information to comply with the law, enforce agreements, or protect StoryHub, our users, and others.
Consent: You will be notified when your information might be shared with third parties, and you can choose not to share the information.

5. Data Security

We design our systems with your security and privacy in mind. We use encryption protocols, follow PCI DSS standards for credit card data, and maintain safeguards for data collection, storage, and disclosure. We also provide security features for devices to protect against unauthorized access.

6. Data Management and Deletion

You have tools to view, manage, download, and delete your personal data. You can access these tools via the Personal Center or contact customer service at xiongxiong2099@gmail.com. Deleting your account or data will result in the loss of access to StoryHub services and content.

7. Age Restrictions

StoryHub is not for children under 12. Users aged 12-18 must have parental or guardian permission to use the service. Parents are responsible for their teen’s use of the service. Contact us if you believe we have collected data from a child under 12.

8. Data Retention

We retain your data as long as necessary to provide services, fulfill transactions, or for legitimate business purposes. After account deletion, certain data may be retained in an aggregated and anonymized format.

9. Conditions of Use, Notices, and Revisions

Your use of StoryHub is subject to this Policy and any dispute over privacy is governed by the law of Hong Kong. We may update this Privacy Policy, and you should check our website for recent changes. We will not materially change our policies to make them less protective without customer consent.

10. Complaints

If you have a complaint about our data processing, contact us at xiongxiong2099@gmail.com. You also have the right to file a claim with your data protection authority.

11. Contact

For questions about this policy, contact us at xiongxiong2099@gmail.com.